1. Where are Hattan products manufactured?
All Hattan Perfumes products are 100% made in the UAE, produced with the highest quality standards to deliver a luxurious experience that blends authenticity with modern elegance.
2. How can I place an order on the website?
You can browse our products, add your selections to the cart, and proceed to checkout. You may choose to pay online or use Cash on Delivery (available in select areas).
3. Can I modify or cancel my order after confirming it?
You may cancel your order within 24 hours of placing it, provided it has not been shipped yet.
If the order has been shipped, please refer to our Return & Exchange Policy.
4. What payment methods are available?
We offer multiple payment options, including:
• Credit and debit cards (Visa / MasterCard).
• Cash on Delivery within the UAE (in select areas).
• Installment payments via Tabby — pay later or split your payment into easy interest-free installments.
5. How long does delivery take?
• 1–2 business days within the UAE.
• 3–5 business days to Oman (depending on the courier and location).
6. Can I return or exchange a product?
Yes, within 7 days of receiving your order if the product arrives damaged or different from what you ordered, provided it is unopened, unused, and in its original condition.
7. Can I return opened or tested perfumes?
Products may be returned under the Golden Warranty within 7 days, as long as the item remains intact and used only for testing.
8. Are prices inclusive of VAT?
Yes, all prices on the website include Value Added Tax (VAT) unless otherwise stated.
9. Do you offer gift wrapping services?
Yes, we provide premium gift wrapping under the “Gift Your Loved Ones” section, with the option to add a personalized message card.
10. How can I contact customer support?
You can reach us via:
Phone: +971545035568
Email: info@hattan-perfumes.com
CEO Office: ceo@hattan-perfumes.com
11. What is the Golden Warranty?
The Golden Warranty allows you to try the product for up to 7 days from the date of receipt, with the option to return it within this period.
Return shipping fees must be fully covered by the customer.
